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Special
offers from our client interactive demos
Rumour
has it that the next trillion dollar industry after the
dot com boom and bust is the health and weight loss
industry.
This
month Lani and her business HealthPointe have the
following to say about the automated call handling
solution we implemented for them which included the Receptionist™
and BMI Calculator Intelligent
Assistant™:
"The
automated call handling
system that IA&A Technologies has implemented for us
has more than paid for itself over the last 3 months -
our clients are really happy that they can call into our
system at any time of the day or night and find out if
they are currently on track with their weight loss
program.
The
BMI Calculator Intelligent Assistant that takes as input
a persons height in centimetres or feet and inches and
their weight in pounds or kilograms is the ideal tool to
help our clients know what their ideal healthy weight
range should be and currently how close they are to
their goal weight. This interactive calculator along
with the personalised greetings my clients get is an
ideal motivator. The system along with the HealthPointe
program of optimal eating with little exercise allows my
clients to gain the confidence to achieve the healthy
lifestyle they have set out to achieve."
Special
Offer:
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Call 02 9389 6375 then press 1 then
3 to be in the draw to win!
Try the BMI Calculator to find out what your healthy
weight should be. Leave your details, and not only will
you be starting your journey to optimal health - you
could actually win your start up to the HealthPointe
program valued at $229.
Call 02 9389 6375 then press 1 then
3 to be in the draw to win!
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visit
www.myhealthpointe.com
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10 check points that IA&A
Technologies use for effective call handling |
There
are companies that offer 15 point assessments of your current
call handling technologies and offer ways to improve on each
of the points. The catch there is that you need to meet with
them one on one to tailor the points to your businesses
specific needs.
The
10 point call handling check that IA&A Technologies is
outlining in this eNews is really for any business wanting to
improve on either their current IVR / autoattendant/voicemail
system, or for any business considering the effects of using
IVR and speech recognition technology to assist in their
current call handling ability. These points can be tailored to
suit your specific business. These points will ultimately
relate to last months eNews which covered the aspects on
technology and your Return on Investment for using automated
call handling systems. These points are in no particular order
of priority. 1)PEOPLE:
People always want to speak with people - especially in
Australia, unless you are paying a bill over the phone,
callers want to speak with another human on the other end to
get the info they want. If a person is not available to take
the call - most times the caller will hang up on an answering
machine, or call later, or call an alternate number if the
matter is urgent - even though they are frustrated.
2)OPTIONS:
Give options that are relevant to a callers needs if they need
info or services related to your business 24 hours a days 7
days a week. Even if you are a 9 to 5 business, you can
advertise your ability to handle customer calls at all hours,
to ensure your are always there for your customers.
3)IMAGE:
Have a professional image that consistently greets callers
stating your business name. Thoughout the interactive dialogue
the sound and quality of the prompts should reflect the image
you want your business to be perceived as on the other end of
the phone line.
4)MODES:
Allow the system to handle calls appropriately during office
hours, after hours, or while live staff are away on a break.
Always offer options during office hours to allow the caller
to speak with a live person if such a person is available to
handle the call. Also with caller id activated you should be
able to distinguish between regular customers/ suppliers /
staff and hence offer interactive dialogues specific to these
callers needs which would be different from casual callers
needs.
5)ON
HOLD: Never keep a customer holding indefinitely without
offering options when on hold. Most callers get fed up calling
a number to go through a set of options - then to find they
are on hold for a huge amount of time, and then find they have
to repeat info they already entered previously. Always try to
offer options while on hold to automatically help themselves
to info or other self help services. Present to the call
operator the info the caller has already entered if this
caller is taken off hold and has already entered specific
details.
If
you want to know more about the remaining 5 points just reply
to this eNews or click on the links below.
6)RELIABLE:
7)EFFECTIVE:
8)EFFICIENT:
9)REPORTS:
10)SCALABLE:
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Does
your business live up to the 10 point check?
If
not, IA&A Technologies is offering a complimentary
assessment of all your call handling needs
(including IVR systems, call rates, toll free
numbers, and PABX systems) via our reseller
partners. You can then take advantage of the
assessment report and implement the recommended
strategies at a time that suits you.
Reply
here for your complimentary call handling
assessment. (valued at $450)
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Want
to know more about a tailored automated call handling
system for your business? yes Do
you want your business image on the phone to be the
best it can be 24 hours a day? yes
See
if you qualify to be a reseller reply
here
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Visit www.intelligentassistant.com\enews.htm
for past eNews issues.
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In Future
Issues |
|
Future issues
of IA&A Technologies eNEWS will include articles relating
to:
If
you have news your would like to know more about regarding
IVR and Speech recognition technology please
send us your comments. |
|
(C) 2002 - 2003 IA&A Technologies,
reserves the right to revise this publication and to
make changes to any or all parts of this catalogue, or
to the products described in this catalogue, at any
time, without obligation to notify any person or entity
of such revisions and
changes. | |
