eNEWS

IA&A Technologies - say it and get it!  

March 2003

Editor: Gary Kay
garykay@intelligentassistant.com

Greetings fellow decision maker,

Welcome to the March edition of IA&A Technologies e-NEWS. The response to the promotion of Free Voicemail and Autoattendant systems during February, was overwhelming. We have now taken on board some great new clients, including a large city car park, who also wanted the Receptionist with an Intelligent Assistant™ module to provide clients with an interactive ability to find out how much they have to pay when specifying a day, time and duration. Taking advantage of the special, they got a fully automated IVR system for a fraction of what our competitors are offering. To find out the price respond here.

Included in the issue are how you can save 7% off your next computer or technology purchase, plus why you would want an IVR system. 3 testimonials from our clients in the restaurant, and in health and beauty industries should be enough to answer your why question. 

Happy reading...

In This Issue

Saving 7% off your next PC purchase | Happy IVR clients and what they got out of their system.

How to save 7% off your next PC purchase!

Where do you currently go to buy your new computer?

Do you go to a small computer shop dealer on a main street in a busy suburb, and negotiate down a price?

Even better, do you go to a large discount department store and haggle the price down by 10% over your next piece of technology?

Do you ever consider renting the technology instead of buying it?

If you answered yes to any of the above questions then you are the type of person who is always looking for a good deal, you want to get the best price for the best value, you may even shop around until you can get the best deal, you may even see great specials on in a newspaper.

As far as renting goes, you have also discovered that it does not make sense these days to own a PC for a business, by renting you can claim back the GST each month, and you can always upgrade to the latest and greatest microprocessor, DVD, flat screen monitor, or operating system, at any time in the rental period. Usually, if you didn't upgrade after the 3 year rental, you normally own the system anyway since no one will want the old system anymore.

So here is the deal:


IA&A Technologies, Harvey Norman and other PC suppliers, have created an alliance that will ensure you get the best price on any technology you see in any store. 

All you do is  contact us stating what your needs are, we will price match, and then give you a further 7% discount on what you saw in that or any store.

And instead of free steak knives, we will extend the free VoiceMail, Autoattendant system, as a bonus free offer on your new PC, (you just pay an extra $23 per week for the telephony hardware)

And here is the best part, the system with the telephony card and software installed for free will be delivered to your door, and installed, as a March only special offer.

NOW you can get that computer, scanner, copier, fax machine at a discount, plus have your business automatically handling calls 24 hours a day giving you a highly professional image over the phone.

 Order here

get your technology less 7%, then you will get Receptionist™ from only $0 per week if you have the hardware. Or only  $23 per week if we supply telephony card and installation.


For more information or to order click here

 
Testimonials from clients in the restaurant, health and beauty industry

A few of our clients were asked 4 questions about 2 months after they had purchased an automated call handling system from IA&A Technologies, here are the replies from 3 of our clients:


Healthpointe - optimal health and weight loss business
Contact Name - Lani
Contact Number - 0409 991 218

To try the system call - 02 9389 6375 then press 1 then press 3

Q1/ What was it like before you used our services? 
A1/ It was difficult and time consuming because I had to sit and work out exactly what my clients ideal weight should be, and handling mundane queries about our optimal health program became quite time consuming, I really needed to focus on calls with my clients already on the program.

Q2/ What we did for you and what it was like working with us? 
A2/ IA&A Technologies created a Body Mass Index (BMI) calculator as an add on Intelligent Assistant™ module, along with our Receptionist™ to handle our daily calls from people wanting to know more about our amazing optimal health program - where you get to eat regular meals, snack all day long, and still lose weight. It was a pleasure working with such a professional person as Gary Kay, who totally understood our needs, because he had been on the program himself (can I mention here he lost 10kgs in 4 weeks and is still keeping it off).

Q3/ The specific results you got from us using our services? 
A3/ I can now offer clients instant over the phone access to working out their own ideal weight, I no longer have to handle mundane calls from people who are just curious and not serious. I now have more time to spend with people who have specific issues relating to their personal optimal health progress.

Q4/ If you don't mind, but I would like to refer most of the potential customers I have to call your business number, to hear the system (or speak to your receptionist) - and obviously if they want to use your services they will.
A4/ As you know our phones get really busy. I would prefer it if you would refer them to the free demo you set up for us on your business number, so they can try out the BMI calculator, and leave their details there if they want to know more. 


Centre of Attention - massage and beauty therapies
Contact Name - Shane Herbert
Contact Number - 02 9327 5572

 Q1/ What was it like before you used our services?
A1/ As a service driven business, and prior to installing this system we were unsure of exactly how many calls we may have been missing during and after business hours when reception was not manned , which of course means a potential loss of business and a continuing feeling of uncertainty.

Q2/ What we did for you and what it was like working with us?
A2/ IA&A technologies, Gary Kay has been a pleasure to work with. Gary takes much pride and spends time to deliver a quality product which is suited for 'our businesses specific needs', which was always delivered with a personal and professional approach. Our new automated call handling system (Receptionist™) now handles call overflow when our real receptionist is busy, and allows customers the options to leave messages or help themselves to info at any point in the automated dialogue.

Q3/ The specific results you got from us using our services?
A3. The system was accepted immediately from its inception from all our client base. The interactivity is user friendly which clients like and it has given my business a definite edge as far as 24 hour attendance to our customers needs. The recently installed data base tracking of calls will allow our business to expand further in regards to client demand. Many of my clients have commended this system and its personal feel. thank you Gary Kay and IA&A technologies. We will be adding the Intelligent Assistant™ module later on for interactively allowing callers to book appointments, this will fit with our current manual booking database. 

Q4/ If you don't mind, but I would like to refer most of the potential customers I have to call your business number, to hear the system (or speak to your receptionist) - and obviously if they want to use your services they will.
A4/  I do not mind at all any of IA&A potential clients phoning to the centre. If at any time we start to receive too many calls we may need to ask potential IA&A clients to call at certain quieter times. Also, if IA&A clients are ringing after hours if they could state that they are checking the system, this way we know we do not need to phone them back.


La Campana - Spanish Restaurant & Latin Night Club
Contact Name - Antonio
Contact Number - 02 9267 3787

Q1/ What was it like before you used our services? 
A1/ We were handling calls from 10 am to 5pm with our regular receptionist, we had an old Commander system which really needed upgrading. We were taking calls for two of our restaurants on a system that was not working well. After hours messages were kept on a regular answering machine. 

Q2/ What we did for you and what it was like working with us? 
A2/ Gary, not only assisted us with an automated phone reservation system for La Campana, he also went that extra mile to provide La Campana with a PABX, full computer system, software and training - all for an excellent price, easy payment terms and exceptional service. Gary even went further to extend our automated phone reservation system to handle calls for our other two restaurants BJ's and Flamenco Vive, all within a couple of days. So now when our receptionist is busy on other calls, or off duty, the automated system acts initially as an answering machine, but if people stay on the phone after leaving a message, they can create a fully automated (confirmed) reservation - this was created as a specific Intelligent Assistant™ module for our business..

Q3/ The specific results you got from us using our services? 
A3/ Our customers and suppliers now know that we care enough about them, to offer more than just an answering machine, that with our phone system they can leave a message, but then also make a confirmed reservation 24 hours a day 7 days a week. The best part is that Gary and his team know what it takes to ensure the phone dialogue will give our customers an enjoyable phone experience. He emphasizes the priority of all calls to be first answered by our friendly staff, but if they are momentarily unavailable, or it is after hours, the Receptionist™ system lets our customers know that their needs can be automatically catered for. The Receptionist™ system is really intelligent enough to play dialogues that best suit the time of the call, and whether or not our staff is available. 

Q4/ If you don't mind, but I would like to refer most of the potential customers I have to call your business number, to hear the system (or speak to your receptionist) - and obviously if they want to use your services they will.
A4/ We encourage any prospective customers of Gary and IA&A Technologies to call our systems and evaluate the quality of the solutions he and his professional team have delivered to us. (if you are not seriously going to book then just state that you are evaluating the system)

Want to know more about a tailored automated call handling system for your business? yes 

Do you want your business image on the phone to be the best it can be 24 hours a day? yes 

See if you qualify to be a reseller reply here 

In Past Issues

In Future Issues

Future issues of IA&A Technologies eNEWS will include articles relating to:

  • How you can refer others to use systems from IA&A Technologies and make great commissions, starting at $500 in your pocket.

  • IVR and speech recognition - what does all this mean in terms of profit for your business and Return On Investment?

  • The 10 step guide to knowing if your current phone system needs an upgrade to more effective automated call handling

  • And much more

(C) 2002 - 2003 IA&A Technologies, reserves the right to revise this publication and to make changes to any or all parts of this catalogue, or to the products described in this catalogue, at any time, without obligation to notify any person or entity of such revisions and changes.

(C) 2002 - 2003 IA&A Technologies. All rights reserved.

IA&A Technologies is an Australian owned business that designs and sells IVR, Speech recognition systems, and resells telecommunication, software and electronic products. IA&A Technologies supples third party products from key suppliers such as Globaltech, Panasonic, Harvey Norman Computers, AAPT, Boise Cascade Office Supplies to name a few. 

You can make easy monthly payments for any technology and claim on tax via IA&A Technologies unique alliance with Flexirent - see www.flexirent.com.au

Privacy Note: IA&A Technologies is committed to respecting your privacy. We originally obtained your contact details by one of the following ways, you are a member of Local Chambers, BNI or BEC, we have previously met at a business function/seminar/trade show and exchanged business cards, you have previously purchased products and/or services from us, you have previously requested information from us about our products and/or services, a mutual business acquaintance gave us your contact details, you have subscribed to receive our e-zine or someone has subscribed you. If you do not wish to receive this informative e-zine anymore please reply with the words REMOVE in the subject.

This e-zine will enlighten you on a monthly basis on technological specials you can use in your business. IA&A Technologies is committed to giving you a service that allows your business to run without the need for any telephone, PABX, or computer worries. 

If you want to send feedback, comments, unsubscribe or you require a personal response please just click reply with your request.