IA&A Technologies are creators and solution providers of  telephony software and hardware. We ensure that you never keep a customer frustrated or  waiting on the phone for the service you provide. The low priced IVR and speech recognition systems, together with Intelligent Assistant™s, enables us to offer stand alone, as well as remotely hosted, call handling equipment to even the smallest business.

IA&A Technologies is the company name associated with easily installing, setting up, scaling up both inbound and outbound interactive call handling capabilities. We are currently have over 30 years combined IT, electrical/electronic/telecommunications engineering, IVR and speech recognition experience. We have a tight connection between sales, marketing, research and development. We have total control over our technology and are proud in knowing that our experience and talent can produce a product that will scale to any needs.

 We pride ourselves in knowing that we have engineered from the ground up - integrated software components which effectively achieve the best functionality in conjunction with state of the art professional telephony cards. We know that our solution is optimal if speed, efficiency, ease of use, reliability, scalability, and cost are of primary concern. Our software development cycle uses the best of breed in full SDLC methodology. Although we are currently a small company - we find this optimal for tailoring our product to suit customer specific needs. We encourage customisation and expanded functionality of our platform using the Intelligent Assistant™ modules as building blocks, as opposed to designing an application using other third party tools or licenses.

Gary Kay  (MSc Elec Eng) - is the founding director. He has worked as software engineer / analyst programmer from 1990 contracting to companies in South Africa (Telkom), USA (AT&T and Lucent Technologies), and Australia (CSC, and Syrinx Speech Systems). His last role as an employee ended in September 2001 when Sayso the new company name for Syrinx Speech Systems went into liquidation. There he created the Product Development division, which he grew from one (himself) to 13 engineers. The final system implemented was a Voice hosted platform that allowed 2 E1 trunks to interactively communicate with more than 10 simultaneous applications each running full duplex IVR and speech recognition applications. The pilot project was a success and allowed for 600 concurrent calls per E1, the working rack module just had to be replicated to handle increased concurrent load (too bad the investors pulled out at the last minute). So Gary Kay had formed good technical relations with well known companies for the hardware,  for the Voice over IP pilot projects, for backend integration to remote databases, and for billing services. His contacts as well as access to pools of software engineers, dialogue writers, professional prompt recordings, and linguists has proved invaluable. He also knows who is working at other IVR vendor sites to know what the competitor's system limitations are, and where the Intelligent Assistant™ modules can overcome their downfalls.